Cedar Physio
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Booked Tue 6:00 pm
AI front-desk for Canadian clinics Bilingual EN/AR 2 pilot spots open
Every missed call is a patient choosing someone else.
KindLoops gives Canadian clinics an AI receptionist that answers in under 60 seconds — day or night, in English or Arabic. Bolt-on to your stack. Measured monthly against your missed-call baseline.
Free. No card. One-page diagnosis emailed in minutes.
60sec
Every call answered in under a minute
24/7
After-hours, peak, lunch, weekends — all covered
EN/AR
Real bilingual EN/AR, not a translate button
Hear it
What a missed call sounds like with KindLoops AI in place.
Sixty seconds. After-hours call to a Canadian physio. Tap play.
Kira Thanks for calling Cedar Physio — this is Kira, the after-hours assistant. How can I help?
Mike Hi, I'm hoping to book a physio appointment. I've had lower back pain for about a week.
Kira Sorry to hear that. Are you a new patient with us, or have you been before?
Mike New patient.
Kira Got it. Quick question — do you have extended health benefits, or are you covered through ICBC for an injury?
Mike Extended health — Sun Life.
Kira We direct-bill Sun Life — usually nothing out of pocket depending on your plan. I have Tuesday at six p.m., or Thursday at five-thirty — both at our Burnaby clinic. Which works?
Mike Tuesday at six.
Kira Booked. You'll get a confirmation text in a moment with the address and the intake form. One last thing — would you prefer reminders in English, Arabic, or Punjabi?
Mike English is fine, thanks.
Kira Perfect. See you Tuesday — and until then, try to stand up and stretch every half hour.
Want Kira to sound like your clinic?
Free. No card. One-page diagnosis emailed in minutes.
Where your calls actually go
Four times a day you’re losing patients to other clinics.
After-hours (5pm – 9am)
Most patient research and booking happens in the evening. Most clinic phones go to voicemail. Patients move on to whoever picks up.
Peak hours
When your one front-desk staff is on a call, the next caller hits voicemail. By the time you call back, they have an appointment somewhere else.
Lunch hour
A 60-minute weekday window when calls go unanswered. Most patients don’t leave a message — they call the next number on the list.
Weekends & holidays
Two-day windows every week when nobody is at your desk. Bookings made on the weekend land at the practice that’s open.
What the agent does
Three jobs, taken off your front desk.
Answers the call
Picks up in under 60 seconds, every time. EN or AR. Day or night.
Books the appointment
Reads your calendar. Offers open slots. Confirms by SMS. Adds to your PMS — Dentrix, Jane App, Cliniko, Open Dental, and more.
Escalates when needed
Urgent issues, out-of-scope questions, or clear staff requests route to your team in real time.
Built differently
A bolt-on loop, not a platform replacement.
| KindLoops | Most vendors | |
|---|---|---|
| Replaces your PMS? | No | Often required |
| Setup time | Days | Weeks to months |
| Bilingual EN/AR | By design | “Supports 10+ languages” |
| Pricing | Per loop, fixed | Per seat or per minute |
| Off-switch | Any loop, any time | Platform lock-in |
KindLoops doesn’t replace your phone system, your PMS, or your team. It adds one bounded loop where you’re bleeding — measured monthly, pausable any time. If it isn’t working, you turn it off without unwinding a platform.
How an engagement runs
Check → call → projection → build. Four steps.
- 01
Run the readiness check
A 5-minute self-serve assessment scoring your clinic across seven dimensions. Returns one or two starter loops aimed at where you’re bleeding most.
- 02
Discovery call
Fifteen minutes with Mo. We diagnose where calls and patients are slipping, agree the starter loop, and confirm the baseline we’ll measure against.
- 03
Sourced projection
A conservative ROI projection — every assumption cited to your clinic’s numbers (missed-call volume, average patient lifetime value) and to industry benchmarks. You decide before any build.
- 04
Build, run, report
We ship the loop with a runbook and a dashboard. Every month, the report shows projection vs. actual, with the variance explained.
Why clinics trust the loop
Built in Canada
Solo-operated from British Columbia. Canadian-hosted by default — PIPEDA-aligned. US transfers disclosed per client, not by default.
No training on your data
Patient conversations are processed under no-training contracts with the underlying model vendors. Your clinic’s data stays yours.
Bounded, not autonomous
Every loop ships with a defined scope, a runbook, and a human-review gate. You can pause any loop, any time — without unwinding a platform.
Ready to stop missing calls?
Start with the 5-minute readiness check — or book the discovery call. Either way, you leave with a one-page diagnosis of where your clinic is bleeding, whether or not we work together.